Return and Refund Policy
1. Return conditions:
Return applications can only be made within 7 days after receiving the goods. Overdue returns will not be accepted.
Items must be in original condition, unused, unwashed, undamaged and with original packaging intact.
2. Return process:
If you need to return an item, please contact our customer service team within the return period and provide the order number, product information and reason for the return.
Our customer service team will process your return application as soon as possible after receiving it, and inform you of the return address and return process.
3. Return fee:
If the product has quality problems or is shipped incorrectly, we will bear the resulting return shipping costs.
If the item is returned due to personal reasons (such as not liking it, not fitting the size, etc.), you will be responsible for the return shipping costs.
4. Refund method:
After the return is approved, we will refund you as soon as possible after receiving the returned goods and confirming that they are correct.
The refund will be refunded according to the original payment method. If you paid for the order through paypal, credit card and other online payment methods, the refund will be returned to your payment account through the original method.
5. Special case handling:
If there are quality problems with the product, you can choose to apply for an exchange or refund. If you choose to exchange goods, we will arrange delivery of new goods for you as soon as possible.
For refunds caused by product quality problems, we will not charge any return shipping costs.
6. Other instructions:
When returning the product, please be sure to fill out the return form and mark the return order number in a visible location on the outside of the package so that we can quickly process the refund for you.
If you have any questions or need help, please feel free to contact our customer service team and we will be happy to serve you.
7. Special reminder:
For returns due to personal reasons, the integrity and cleanliness of the goods must be ensured, otherwise no refund will be given.
If there are quality problems with the product, please contact us as soon as possible after receiving the product so that we can handle it for you in a timely manner.
We appreciate your support and understanding, if you have any questions or suggestions, please feel free to contact us.